Refund Policy
Refund policy
Dear valued customer,
We appreciate your business and are committed to providing you with the best products and services possible. However, please note that all sales made through our e-commerce website are final and we do not offer refunds or exchanges unless the product is defective or damaged upon receipt.
We encourage you to review your order carefully before completing the purchase to ensure that you have selected the correct items and quantities. If you have any questions or concerns about a product, please contact our customer service team before placing your order.
In the event that you receive a defective or damaged product, please contact us within 48 hours of receipt to initiate a return or exchange. We may require photographic evidence of the damage or defect before authorizing a return or exchange.
Please note that we reserve the right to refuse returns or exchanges for any reason, including but not limited to, unauthorized or ineligible products, products returned in a non-saleable condition, or products returned after the specified timeframe.
Thank you for your understanding and cooperation.
Sincerely,
Ezyii Exim (Heeva)
Genesis of the Brand
Heeva was born from a father's love for his daughter and a desire to create sustainable, high-quality, and delicious food. The name "Heeva" was inspired by the founder's daughter, which means "happiness" in Sanskrit. With a focus on natural ingredients and ethical sourcing, Heeva offers a variety of products that are not only tasty but also good for you.
Our Vision
Heeva envisions a world where food not only nourishes the body, but also the soul. We strive to inspire people to choose foods that are produced through sustainable practices, connecting us to ourselves, each other, and the planet. Heeva aims to be a beacon of positivity, creating hope and change in the world.
Our Mission
Heeva's mission is to create high-quality food products that are sustainably sourced, ethically produced, and nourishing for both people and the planet. We use only the finest ingredients, work with local farmers and producers, and aim to be a trusted and reliable source of healthy, sustainable food options for our customers.
Our Values
Sustainability - At Heeva, we prioritise sustainability in everything we do. We use sustainable ingredients, minimise waste and environmental impact, and support local communities to create products that are good for the planet and its people.
Quality - Heeva strives for the highest quality standards, using traditional methods and constantly innovating to source only the finest ingredients and support local farmers and producers.
Community - Heeva values the ability of food to unite people and create connections. The company is dedicated to establishing a robust community of like-minded customers and supporters who share its values & vision.