Shipping Policy
Shipping policy
-
Shipping Methods: We offer standard shipping through our trusted shipping partners.
-
Shipping Times: Orders will be processed within 1-2 business days and shipped according to the shipping method selected at checkout. Shipping times may vary depending on your location and the availability of the product.
-
Shipping Fees: Shipping fees will be calculated at checkout and are the responsibility of the customer.
-
Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.
-
International Shipping: We currently only ship within India.
If you have any questions or concerns about our Terms of Service or Shipping Policy, please contact our customer service team at custcare@heeva.in
Genesis of the Brand
Heeva was born from a father's love for his daughter and a desire to create sustainable, high-quality, and delicious food. The name "Heeva" was inspired by the founder's daughter, which means "happiness" in Sanskrit. With a focus on natural ingredients and ethical sourcing, Heeva offers a variety of products that are not only tasty but also good for you.
Our Vision
Heeva envisions a world where food not only nourishes the body, but also the soul. We strive to inspire people to choose foods that are produced through sustainable practices, connecting us to ourselves, each other, and the planet. Heeva aims to be a beacon of positivity, creating hope and change in the world.
Our Mission
Heeva's mission is to create high-quality food products that are sustainably sourced, ethically produced, and nourishing for both people and the planet. We use only the finest ingredients, work with local farmers and producers, and aim to be a trusted and reliable source of healthy, sustainable food options for our customers.
Our Values
Sustainability - At Heeva, we prioritise sustainability in everything we do. We use sustainable ingredients, minimise waste and environmental impact, and support local communities to create products that are good for the planet and its people.
Quality - Heeva strives for the highest quality standards, using traditional methods and constantly innovating to source only the finest ingredients and support local farmers and producers.
Community - Heeva values the ability of food to unite people and create connections. The company is dedicated to establishing a robust community of like-minded customers and supporters who share its values & vision.
